Judging by the customer demand we've experienced at Virtustream, with many
enterprises moving infrastructure and mission-critical applications into the
cloud, it's safe to assume that we are nearing a true tipping point for cloud
adoption. But with adoption comes demand for superior performance and
improved reliability and security.
Changes to SLAs
Cloud service providers (CSPs) can expect clients and prospects to demand
more detailed and comprehensive Service Level Agreements (SLAs). In many
cases, enterprises leveraging cloud platforms from leading service providers
have assumed that their SLAs covered more than they actually did. For
instance, many existing SLAs have covered availability of compute, but not
storage. A select few CSPs that have always had comprehensive SLAs in 2012
look for the industry as a whole to offer SLAs that cover the entire
application s... (more)